Our Return Policy

At Lune Lingerie, we want customers to understand their options when a purchase does not meet expectations.

Return requests are reviewed according to the condition of the item, the reason for the return, the applicable return requirements, and any consumer rights that cannot be excluded under applicable law.

Because our store offers lingerie and sleepwear, certain products may be subject to additional hygiene-related restrictions.

Return Eligibility

To be eligible for a return, an item generally must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include original packaging, tags, and accessories where applicable.
  • Be accompanied by proof of purchase or an order number.

Items that have been used, washed, damaged after delivery, altered, or returned in a condition that materially affects their resale eligibility may not qualify for a return, except where a return or other remedy is required by applicable law.

Hygiene and Intimate Apparel

For hygiene and safety reasons, lingerie and other intimate apparel may be subject to additional return restrictions.

Items that have been worn, washed, or otherwise used may not be eligible for return. Products designated as non-returnable for hygiene reasons will be identified where applicable.

These restrictions do not limit any mandatory rights customers may have regarding defective, incorrectly supplied, or otherwise nonconforming goods under applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us at [email protected].

Include your order number, a description of the issue, and clear photographs when appropriate.

We will review your request and determine an appropriate resolution in accordance with applicable law and our order records.

For an approved return involving a confirmed product quality issue or an incorrect item, Lune Lingerie will cover the reasonable return shipping cost according to the return instructions we provide.

Returns for Non-Quality Reasons

For eligible returns requested for reasons unrelated to product quality, such as a change of mind or a preference-related issue, the customer is generally responsible for return shipping costs.

Please contact us before sending an item back. Unauthorized returns may cause processing delays.

How to Request a Return

To request a return:

  1. Email [email protected].
  2. Include your order number and the reason for your request.
  3. Provide photographs or additional information if requested.
  4. Wait for our instructions before shipping the item back.
  5. Package the approved item securely and follow the return instructions provided by our customer service team.

Please do not send a return to an address other than the return address specified in our response.

Refund Processing

Returned items will be reviewed after they are received.

If a refund is approved, it will generally be issued to the original payment method within 3–5 business days after the returned item has been received and inspected.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Shipping charges are generally non-refundable unless the original shipping charge is refundable under applicable law or the refund relates to an issue for which we are responsible.

Exchanges

If you need a different size or item, please contact our customer service team to ask about available options.

An exchange is subject to product availability and approval under the applicable return requirements.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or is dispatched. Cancellation cannot be guaranteed once an order has been processed or shipped.

Your statutory rights remain unaffected.

Contact Us

For return or refund assistance, contact:

Email: [email protected]
Business Address: 3711 CASPER COURT, ANCHORAGE, AK 99502, United States