Lune Lingerie currently focuses on shipping orders within the United States.

We aim to provide a clear and convenient delivery experience so that customers can shop for lingerie and sleepwear with confidence.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing time may vary depending on product availability, order volume, holidays, and other operational circumstances. Any applicable processing estimates provided during checkout or in an order confirmation should be used as the reference for your order.

Orders are not necessarily processed or shipped on weekends or public holidays.

Shipping Fees

Applicable shipping charges are displayed during checkout before an order is submitted.

Any shipping promotion or fixed shipping rate will be applied according to the terms displayed on the website or at checkout.

Please review the final order summary carefully before completing your purchase.

Delivery Estimates

Estimated delivery times, when available, are provided during checkout or in your order confirmation.

Delivery estimates are not guaranteed dates. Actual delivery may be affected by carrier operations, weather conditions, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

Order Confirmation and Tracking

After placing an order, please check your email for the order confirmation.

If tracking information is available for your shipment, it may be provided by email after the order has been dispatched.

Please allow time for carrier tracking systems to update after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible at [email protected]. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Delays and Delivery Issues

If your order appears delayed, tracking information has stopped updating, or your package appears to have been delivered but cannot be located, please contact our customer service team.

We will review the available order and shipping information and provide reasonable assistance.

Incorrect or Damaged Items

If you receive an incorrect or damaged item, contact us at [email protected] as soon as reasonably possible.

Please include your order number and clear photographs of the item and its packaging when applicable. We will review the information and explain the available resolution under our return and refund procedures.

Contact Us

For shipping questions or order assistance, contact:

Lune Lingerie
Email: [email protected]
Address: 3711 CASPER COURT, ANCHORAGE, AK 99502, United States