1. Introduction

Lune Lingerie, accessible at lunelingerie.org, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information that may be collected when you visit our website, place an order, contact customer service, or otherwise interact with our online store.

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

Information You Provide

This may include your name, email address, billing address, shipping address, telephone number if provided, order details, and information you submit when contacting customer service.

Transaction Information

We may maintain records relating to purchases, order amounts, product selections, payment status, refunds, and order history.

Payments may be processed by third-party payment providers. We do not intentionally store complete payment card numbers or card verification codes on our website servers.

Technical Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referral information, and approximate usage data.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart information, remember preferences, improve website performance, and understand website usage.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

3. How We Use Information

We may use personal information to:

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Provide order confirmations and customer service.
  • Process eligible returns, refunds, and cancellations.
  • Respond to questions and requests.
  • Maintain website security and prevent fraudulent transactions.
  • Improve our products, services, and website experience.
  • Maintain business, accounting, and transaction records.
  • Comply with legal obligations and enforce applicable terms.
  • Send marketing communications where permitted by law and subject to applicable consent or opt-out requirements.

4. How We Share Information

We may share relevant information with service providers when reasonably necessary to operate our business, including:

  • Payment processors.
  • Shipping and delivery providers.
  • Website hosting and technical service providers.
  • Customer service and communications providers.
  • Security, fraud prevention, accounting, and professional service providers.
  • Government authorities or other parties when disclosure is required by law or necessary to protect legal rights.

We do not authorize service providers to use personal information for purposes unrelated to the services they perform for us, subject to applicable law and their respective obligations.

5. Payment Security

Payment transactions may be handled by third-party payment providers using their own security procedures and privacy policies.

Where applicable, payment processing may be subject to PCI DSS requirements. We do not intentionally store complete payment card numbers or card verification codes on our website servers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, and legal compliance.

Order and transaction records may be retained for up to seven years after an order is completed where reasonably necessary for business, accounting, tax, legal, or recordkeeping purposes, subject to applicable retention requirements.

Other information may be retained for different periods depending on its purpose and applicable law.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Obtain a copy of certain information in a portable format.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain targeted advertising or personal information sales or sharing, where applicable.
  • Appeal certain privacy-related decisions where required by law.

To submit a privacy request, contact [email protected].

We may need to verify your identity before processing certain requests. We will respond in accordance with applicable legal requirements.

8. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to applicable conditions and exceptions.

These rights may include the right to know, access, correct, and delete certain personal information; the right to obtain information about how personal information is collected, used, and disclosed; and the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising, where applicable.

We will not unlawfully discriminate against you for exercising your privacy rights.

Do Not Sell or Share My Personal Information

To submit a request concerning the sale or sharing of personal information, email:

[email protected]

Please include “California Privacy Request — Do Not Sell or Share” in your message.

We will review and process the request in accordance with applicable law. This contact method does not replace any additional opt-out mechanism that may be legally required.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services.

Those parties may collect information under their own privacy policies. We are not responsible for the privacy practices of third-party websites that we do not operate.

We encourage you to review the relevant third-party policies before providing personal information.

10. Children’s Privacy

Our website is intended for adults shopping for lingerie and sleepwear and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we become aware that such information has been collected without the legally required authorization, we will take appropriate steps to address it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or legal requirements.

Any revised version will be published on this page with an updated effective date where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, contact:

Lune Lingerie
Email: [email protected]
Address: 3711 CASPER COURT, ANCHORAGE, AK 99502, United States