1. What products does Lune Lingerie offer?

Lune Lingerie focuses on lingerie and sleepwear designed around elegance, comfort, and personal style. Please browse our product pages for current styles and available options.

2. Where does Lune Lingerie ship?

Our store focuses on shipping within the United States. Available shipping options and applicable fees are displayed during checkout.

3. How can I contact customer service?

You can contact our customer service team by emailing [email protected].

If your inquiry concerns an existing order, please include your order number.

4. How do I know which size to order?

Please review the size information provided on the relevant product page before purchasing. If you have questions about a particular item, contact us before placing your order.

5. How long does shipping take?

Delivery estimates, when available, are displayed during checkout or in your order confirmation. Actual delivery times may vary depending on the destination, carrier operations, holidays, and other circumstances.

6. How can I check my order status?

Please refer to your order confirmation and any tracking information provided after dispatch.

If you need additional assistance, email [email protected] with your order number.

7. Can I cancel an order?

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to assist before processing or shipment, but cancellation cannot be guaranteed after an order has been processed or dispatched.

8. Can I return lingerie or sleepwear?

Eligible returns are subject to our Return & Refund Policy. Items generally must be unused and in their original condition.

Additional hygiene-related restrictions may apply to worn or used intimate apparel. These restrictions do not affect mandatory rights relating to defective or incorrectly supplied products.

9. Who pays for return shipping?

For approved returns involving confirmed product quality issues or incorrect items, we cover reasonable return shipping costs according to the instructions we provide.

For eligible returns for non-quality reasons, customers are generally responsible for return shipping costs, subject to applicable law.

10. How long do refunds take?

After an eligible returned item has been received and inspected, an approved refund will generally be initiated within 3–5 business days.

Your bank or payment provider may require additional time to make the funds available.

11. Are purchases recurring or subscription-based?

No. Purchases through our store are intended to be one-time transactions. Our standard purchasing process does not enroll customers in subscriptions or automatic recurring charges.

12. What should I do if I receive a damaged or incorrect item?

Please email [email protected] with your order number, a description of the issue, and photographs when appropriate. Our team will review the information and explain the available resolution.

13. How can I ask a payment question?

For questions about an order payment or refund, email [email protected]. For your security, do not send complete payment card numbers or card verification codes by email.

14. How can I submit a privacy request?

For privacy questions or requests concerning personal information, contact [email protected].

California residents may use this email address to submit applicable privacy requests, including requests concerning the sale or sharing of personal information.

15. Where is Lune Lingerie located?

Our business address is:

3711 CASPER COURT
ANCHORAGE, AK 99502
United States

16. How can I contact Lune Lingerie?

Please email [email protected] for customer service, product inquiries, order assistance, returns, refunds, or other questions.